Refund Policy
We want you to be completely satisfied with GoReel. Here's how our refund policy works.
Last updated: October 21, 2025
General Refund Policy
We strive to provide excellent service and want you to be completely satisfied with GoReel. If you're not happy with our service, we're here to help.
Our Commitment
- • 30-day money-back guarantee for new subscriptions
- • Pro-rated refunds for annual plans cancelled mid-term
- • No refunds for monthly plans after the first month
- • Service credits may be offered in lieu of refunds
Refund Eligibility
Eligible for Refunds
- • New subscriptions within 30 days
- • Annual plans cancelled before renewal
- • Service outages exceeding 24 hours
- • Billing errors or duplicate charges
- • Technical issues preventing service use
Not Eligible for Refunds
- • Monthly plans after the first month
- • Usage-based charges (API calls, storage)
- • Add-on services already consumed
- • Violation of terms of service
- • Change of mind after 30 days
Refund Process
How to Request a Refund
- • Contact our support team at support@goreel.com
- • Include your account email and reason for refund
- • Provide any relevant details or screenshots
- • We'll review your request within 2 business days
Review Process
- • We review all refund requests individually
- • Consideration of usage patterns and circumstances
- • May offer alternatives like service credits
- • Decision communicated within 2 business days
Processing Time
- • Credit card refunds: 5-10 business days
- • PayPal refunds: 3-5 business days
- • Bank transfers: 7-14 business days
- • Service credits: Applied immediately
Subscription Cancellation
How to Cancel
- • Cancel through your account dashboard
- • Email support@goreel.com with cancellation request
- • Provide your account email address
- • Cancellation takes effect at the end of billing period
What Happens When You Cancel
- • Service continues until the end of current period
- • No new charges will be processed
- • Data is retained for 30 days after cancellation
- • You can reactivate your account anytime
Data After Cancellation
- • Your content is preserved for 30 days
- • You can export your data during this period
- • After 30 days, data is permanently deleted
- • Reactivation restores your previous data
Special Circumstances
Service Outages
- • Extended outages may qualify for service credits
- • Outages over 24 hours are reviewed for compensation
- • Planned maintenance is communicated in advance
- • Emergency maintenance is minimized and brief
Billing Issues
- • Duplicate charges are immediately refunded
- • Billing errors are corrected promptly
- • Overcharges are refunded with interest
- • Payment method issues are resolved quickly
Hardship Cases
- • We consider individual circumstances
- • Financial hardship may qualify for extensions
- • Service credits may be offered
- • Contact us to discuss your situation
Alternative Solutions
Before requesting a refund, consider these alternatives that might better meet your needs.
Service Credits
- • Extend your subscription without additional cost
- • Apply to future billing cycles
- • No expiration date on credits
- • Can be used for any GoReel service
Plan Downgrades
- • Switch to a lower-cost plan
- • Pro-rated credit for unused time
- • Maintain access to core features
- • Easy upgrade path when ready
Account Pause
- • Temporarily suspend your account
- • No charges during pause period
- • Data is preserved
- • Resume service when ready
Contact and Support
Support Channels
• Email: support@goreel.com
• Live Chat: Available in your dashboard
• Response Time: Within 24 hours
• Emergency: support@goreel.com (urgent matters)
Before Contacting Support
- • Check our help center and FAQ
- • Try troubleshooting steps
- • Have your account email ready
- • Describe your issue clearly
What to Include
- • Your account email address
- • Description of the issue
- • Steps to reproduce the problem
- • Screenshots or error messages
- • Your preferred resolution